Privacy Policy

Privacy Policy

Setting Up an Account

When you place an order on our site or log-in as a user, we ask you to provide personally identifiable information by filling out and submitting an online customer profile form. This information includes your name, mailing address, telephone number, shipping address(es), email address, a password, and your credit card number and expiration date. We use this information to process and fulfill your order and to notify you of your order status by email. When you return to the site to place another order and use your user name and password, we use this information to provide you with access to your user profile. We save your address for future shipping.

Customer Service

If you send personal correspondence to our Customer Service department, such as emails or letters, or if others send correspondence to our Customer Service department about your activities or postings on the site, we collect the information so that we can provide comprehensive customer service.

Cookies

A cookie is information that we send back to your computer. Your browser stores cookies on your computer's hard drive to give you a unique ID. Each time you visit our site using your computer, the cookie allows us to recognize your computer as the one we delivered the cookie.

Cookies are helpful for you as they enable us to provide advanced features, like remembering items in your Shopping Cart between visits, and simple things like welcoming you back on screen, as we find rare in today's retail stores.

Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, we have tried to allow you the ability to still use most of the features on our website.

If you ever have a question please e-mail us our customer service department at customerservice@tvon.com

Sharing Gathered Information

Because you are buying products online we are required to transmit your personally identifiable information with companies to perform activities necessary to process, print, fulfill and ship your orders, customer service requests, returns and the like. However, these intermediaries are not authorized to use your information for other purposes.

Your E-mail Address

We will send an email message to confirm each order you make, and other email messages containing information specifically relating to your order such as shipping information.

Occasionally we will e-mail announcements. For example, we might send you an email message to let you know about a change in our shipping policies or special discount to valued customers.

You always have the ability to opt out of promotional messages. Click the "Unsubscribe Button" at the bottom of the email.

How Can You Elect Not To Receive Offers and Email?

To stop receiving our marketing emails, please click the "Unsubscribe Button" at the bottom of the email..

Protecting Our Customers' Information

TVON is committed to online data security. TVON acknowledges that you may provide personal data or other information to its site via the Internet. Although total security does not exist on the Internet, TVON will take all reasonable steps to safeguard your personal data or other information, no system is 100% safe. TVON utilizes industry standard efforts, such as firewalls, Secure Socket Layers and encryption software, to protect the transmission of information. We store information relating to our customers on servers that are kept in a secure environment. While we use Secure Socket Layer encryption to protect sensitive information online and other precautions, such information is subject to interception or alteration by third parties. TVON cannot not guarantee absolute confidentiality or security, however we take reasonable steps to work towards assuring the secure storage of your information, we also seek to protect your information offline by only allowing certain authorized employees to access your information.

It is important that you understand that TVON must disclose certain information, to shipping companies like FedEX, UPS, USPS, its third party printers and framers, or to government agencies as required by law, rule, regulation or court order.

How do you contact us with questions or comments?

We are always pleased to listen to your comments and answer your questions.

We welcome you to contact us at our Contact Page.

Or write to us at:

TVON
460 Cloverleaf Drive
Baldwin Park, CA 91706

© 2017 TVON All rights reserved.

Revised 4/13/15